Upgrades here I come
I gave IBM a call today regarding the dead memory slot. I was worried at first because their support website is being rebranded to Levono and was 500′ing on pretty much every page. I thought they might try to fob me off and claim they don’t handle repairs anymore. Eventually I found IBM’s UK technical support number.
It was the simplist support call I’ve had to make in a long time. They recognized the problem and told me to get the laptop to them and they’ll replace the motherboard. The standard procedure is to drop it off with TNT somewhere in Battersea, since that’s nowhere near my office I’m going to call them in the morning to see if they’ll pick it up. The guys at IBM warned me they’ll probably charge me for that service.
Only gripes are that it’ll take 10 days and they don’t guarantee the contents of your hard disk will be there when you get it back. But seeing how they only need to get into the BIOS to check how much memory is being detected, I’m hoping they’ll leave it alone.
So now begins the painfully process of backing everything up. I’m going to see if I can backup the entire hard disk image because either everything’s going to be there or not. Maybe it’s time to research a hard disk upgrade too…
